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Long text fields in reports

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Dear,

 

 

We have 3 types of long text fields in our C4C tenant:

 

  1. Notes = standard SAP fields present on activities, leads, ... Multiple lines of text can be typed here.
  2. Custom text fields = custom fields we created in the HTML5 UI on several BO's. Multiple lines are not possible. (type = text)
  3. Formatted text fields = custom fields we created in the HTML5 UI on several BO's. Multiple lines and lay-out is possible. (type = formatted text)
    The formatting doesn't really matter for us, but we can't seem to create a custom field where you can enter multiple lines, without formatting.



Our customer would like to have some reports where these fields are fully visible.
e.g. A report with all appointments from last week. In this report, the "Notes" field should be completely visible.

As it is now, there are 2 problems:

  • For field types 1 and 2:
    • We can add the fields to the report, but the text is cut off after a certain number of characters. We want to make it completely visible.
  • For field type 3:
    • We can't add the field to a data source, and thus can't add it to a report. The formatting doesn't really matter, we just need the full text in the report.

 

Does anybody have a solution for these problems?

 

Thanks & best regards,

Sam Vanderlinden


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