Activity Timeline in opportunity
Hello, I set the Activity Timeline in the opportunity card (overview).In my example, the opportunity starts the 01.01.2015 and the end date is 31.12.2015I don't understand the behaviour of the Activity...
View ArticleC4S for HR - Assign tickets as confidential and restrict access
We are using C4S in HR for employee support. One important aspect that is needed is a means to secure tickets that are in some way set to be confidential i.e. a ticket is raised and either by...
View ArticleAccess Rights to Activities under Own Account
Scenario: User A is the Account Owner (standard Party Role "Employee Responsible - Sales"). User B created an Opportunity for the same Account and is the owner of the Opportunity. However, User A is...
View ArticleERP sales documents are not available in C4C Opportunity Screen
Hi Experts, We are integrating C4C with ERP via HCI.In Opportunity management, we are able to create external follow up documents (Sales Quote,Sales Order in ECC) successfully.But the created follow up...
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Change status of Active Campaign
Hi, Is it possible to change the status of an Campaign to Planned? I want to change the status because we want to delete a certain campaign. I even cannot change the start dateI read it's only possible...
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Error while youtube integration in Cloud for customer solution
Hi Friends, I have tried to integrate youtube channel and everything went fine. But I am getting an error in import run "The external service provider 'myYoutubeChannel' reported the following error:...
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Email ticket survey with workflow
Hi expert, I've tried to configure ticket survey following the link below.https://scn.sap.com/thread/3777006However, it seems that there is no field for the placeholder #survey# . Please see the...
View ArticleEdit Output Setting - Email text
Hey community, In sales quotes, there is a standar text: Dear Sir or Madam, Thank you for your inquiry. Please find our offer attached.If you have any questions, please do not hesitate to contact us....
View ArticleHow to disable standard telephone formatting.
Hello there, I'm replicating customers from C4C to an external system and I'm facing an issue with the standard telephone format. When the user creates a new address for the customer and set the...
View ArticleAdd members to target group from excel
Hey community, It is possible to create a excel with all members that I want for the target group? Where I find the excel in the system to upload after? Best regards,Bruno Tiago
View ArticleERP options missing in Opportunity Custom Status
Hello Everyone, In the BC Activity Custom Status, the options 'Create ERP Sales Quote' and 'Create ERP Sales Order' are missing though I have ERP Integrated. Kindly suggest what I need to configure to...
View ArticleC4C August 2015 Admin Guide
Hi, Can anyone please share the link for C4C August 2015 Admin Guide. Regards,Subhasish
View ArticleAccount 360 with ECC integration (1502/1505)
Hi, I went through SNC and the C4C documentations but haven't found anything that helps me to perform the 360 intectration between C4C and ECC. On HCI I deployed the following...
View ArticleSAP C4C UX guidelines i.e. font size, face, color
Hi All, Does anyone know about any SAP C4C UX guidelines for mash ups. We are creating a URL mashup and want have similar look and feel as C4C on this new page. I have got the UX guidelines...
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Ticket approval process - How to reject?
Hello, I can see that there exists an approval status Rejected but how do you reject? The only options available on the UI are to approve or to send back for revision which then set the approval...
View ArticleD4CE: convert to opportunity still greyed out
In Digital for Customer engagement, the convert to opportunity action button in the lead section is greyed out. I have to re-input opportunities and it is slowing me down. When will this be fixed?
View ArticleMass data maintainance
Hi Expert, We want to make a change in maintaining data in SAP C4C. The changes is in the region of our customers: we split Europe into two regions: MEE and EMEA instead of DACH and EMEA as before. Can...
View ArticleReport for forecasting in edge edition
Hi, I have a question regarding the Report for forecasting in edge edition. Whaat does Commited and Best case fields mean there? They just return zeros in our system, so I was wondering how to use this...
View ArticleCreate new quotation copy from existing order
Hi Colleagues,One question from my side. Customer asked if it is possible to create a new quotation copying an existing order? As I can see copy from quote to quote works but I didn't find any hints if...
View ArticleAdding PO Box Data to Sales Quote Form Template
Hi I have a requirement to add both the buyer and seller party PO Box to the address data output on the standard Sales Quote Form.The current quote pulls in the first to eighth Postal Regulations...
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