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Access Restriction for Account Tabs

May 3, 2016, 2:41 am
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Hi,

 

I've got the problem that it should be possiblethat every sales employee can see every customer but not everbody is allowed to see the details. We have to restrict the access on account tab level, e.g. an employee is only allowed to see the "Overview" tab whereas another employee is allowed to see the the "Sales Data" tab additonally.

 

1) I don't know how to restict access on tab level

2) I don't know how I can allow access so that the employee can only see everything for a specific customer and can see only an overview of every other customer.

 

Has anyone and idea how I can sole this problem?

 

Many thanks in advance.

 

Regards,

 

Sabine

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How to Restrict access to C4C with an IP range ?

May 2, 2016, 9:56 am
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Hi experts,

 

I would like to know if it is possible to restrict the access to C4C by defining a range of IP that are allowed (a kind of "white list") and a list of values that are forbidden (a "black list").

 

Thanks for your help,

 

regards,

Christophe

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Sales Quotes - Clarify what progress 'Not Relevant' means in the quote

May 3, 2016, 11:16 pm
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Hi Team,

 

Could you please help me to understand how does the progress field work on the quote? It's possible to make configuration?

 

Thank you

 

Johnny

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Sales Quotes - control output version of submitted quotes for customer

May 3, 2016, 11:24 pm
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Hi team,

 

How could we control version of document that are send to the customers?

 

Thank you

 

Johnny

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Contract, cannot input product price?

May 3, 2016, 11:43 pm
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Hi all,

 

       In contract document interface, ITEMS tab , why here not have product price/ amount fields ?

 

Eric_18.PNG

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Creating a Mashup using third party REST service

May 2, 2016, 1:21 am
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Hi Experts,

 

I have to create a Mashup in Service Tickets screen of SAP C4C in order to consume the REST API from a third party chat provider.

 

Scenario:

 

1.I have to integrate Pandora Chat Bot which is an Artificial Intelligence bot with C4C using the REST API's provide by the Pandora Bot.

2.I need to integrate this bot in the Service Tickets screen as a Mashup.

 

 

Steps Done from my end:

 

1.I have the API key and URL for service provider.

2.I have created a REST Mashup Webservice under Mashups and Webservices.

 

MashupWebservice.png

 

 

 

I am not sure whether to go for

  • URL/Data Mashup
  • Port binding which i need to use.
  • Mashup Category which i need to use.

I have tried creating a Data Mashup similar to the Knowledge base mashup using RSS/Atom as explained in the help tutorial but when I try to findthe REST service which i created it is not available in the list when i open the OVS.

 

DataMashup.png

 

Please share your thought on how to proceed with my requirement further.

 

Chandan BankarHorst SchaudeMithun Suthar

 

Thanks in advance.

 

Regards,

Navin

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C4C - Logon via client certificate

May 4, 2016, 1:09 am
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Hello,

 

we try to get logon via certificate working on our PI. C4C tenant should logon on PI via client certificate.

Following steps we configured, but logon does not work.

 

1. C4C: in communication arrangement "Business Partner Replication to SAP ERP":

authentication method = SSL Client Certificate

Certificate = SAP Business ByDesign System Key Pair

Hostname = url-to.our.system.com

 

2. C4C: Download certificate (certificate.cer)

 

3. PI: HTTP is enabled and works

 

4. PI: ume.logon.allow_cert=true

 

5. PI: Uploaded certificate.cer to user in UME in PI in tab certificates

Certificate was created for:

CN=M000000000740187798,OU=I000000000740187798 - BusinessByDesign,O=SAP Trust Community,C=DE

Certificate was signed by:

CN=SAP Passport CA,O=SAP Trust Community,C=DE

Valid from 01.04.2015

Valid to: 01.04.2017


6. PI: created custom ruleconfiguration zcertlogon with following properties:

ClientCertLoginModule = SUFFICIENT; Options: Rule1.getUserFrom=wholeCert

EvaluateTicketLoginModule = SUFFICIENT

EvaluateAssertionTicketLoginModule = SUFFICIENT

BasicPasswordLoginModule = REQUISITE

CreateTicketLoginModule=OPTIONAL


7. PI: Attached custom ruleconfiguration to sap.com/com.sap.aii.adapter.soap.app*XISOAPAdapter as template.

Loginmodules from *XISOAPAdapter are the same as zcertlogon.

Properties of *XISOAPAdapter where not changed:

template = zcertlogon

policy_domain = /XISOAPAdapter

auth_method = basic

realm_name = XISOAPApps

 

8. With this configuration we try to do a test from C4C to PI with scenario "Business Partner Replication to SAP ERP" - "Replicate Business Partner to SAP ERP" - Check connection.

 

9. Error in C4C:

Checking connection failed.

Ping failed.

Error accessing service; Service Ping ERRPR: Unauthorized (401).

 

10. Error in PI Logs and Traces:

LOGIN.FAILED

User: N/A

IP Address: xx.xx.xx.xx

Authentication Stack: sap.com/com.sap.aii.adapter.soap.app*XISOAPAdapter

Authentication Stack Properties:

        template = zcertlogon

        policy_domain = /XISOAPAdapter

        auth_method = basic

        realm_name = XISOAPApps

 

Login Module                                                               Flag        Initialize  Login      Commit     Abort      Details

1. com.sap.engine.services.security.server.jaas.ClientCertLoginModule      SUFFICIENT  ok          false                 false    

        #1 Rule1.getUserFrom = wholeCert

2. com.sap.security.core.server.jaas.EvaluateTicketLoginModule             SUFFICIENT  ok          false                 true     

3. com.sap.security.core.server.jaas.EvaluateAssertionTicketLoginModule    SUFFICIENT  ok          exception             true       Received no SAP Authentication Assertion Ticket.

4. com.sap.engine.services.security.server.jaas.BasicPasswordLoginModule   REQUISITE   ok          false                 false    

5. com.sap.security.core.server.jaas.CreateTicketLoginModule               OPTIONAL    ok          false                 true     

No logon policy was applied

 

 

 

What did we forgot? Is the sequence in zcertlogon not correct?

Are the properties maintained correctly?

What is with this "auth_method = basic", which is originally maintained in *XISOAPAdapter - does this mean only basic authentication works or does it allow basic authentication too?

 

Help appreciated,

Regards,

Julia


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Business to business

April 19, 2016, 1:19 am
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Good morning all,

 

I'm hoping that someone will be able to point me in the right direction for some documentation relating to B2B processes.  We recently implemented C4C in our domestic services contact centre.  During the design phase we made a decision to limit the available Business Partner type to individual Customer as the likelihood of contact coming from a business was small.  As part of the next phase of the project I want to expand to allow the creation of Business Partners for businesses so will need to switch this functionality back on.

 

Is there any documentation available that explains the B2B functionality of C4C please?  Or does anyone have any experience that they could share with me to help in the design of this part of the project.

 

Kind regards

 

Ben

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Opening Quick Create(on selecting copy button on OWL) with the fields copied from the selected record in the OWL Screen.

April 24, 2016, 9:49 am
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Hi Experts,

 

I have business scenario in which I have to open the quick create in the owl screen by clicking on the copy button and fields should be copied from the selected record in the owl screen.Please find the attached screen shot for reference.Kindly provide the documentation for the same or how to implement that functionality.

 

Thanks,

Abhishek Raj

SC1.pngsc2.png

 

Message was edited by: Abhishek Raj

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SAP C4C Error Occured

May 3, 2016, 11:50 pm
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Hello Everybody,

 

I was working on the custo of the tab Individual Customer, I had a fail save (no big deal).

 

Then, I logged again, I opened Account -> Individual Customers but I can not read the informations about each IC, I have this message:Error.PNG

 

'An error occurred. If the error occurs after restarting the screen, open an incident.'

 

I opened one 2 days ago but no answer.

 

Could someone help me maybe?

 

Thank you

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Ticket description

April 29, 2016, 12:57 am
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Hi experts,

does anybody know how can I edit filed Description in Ticket?

When I create a new one I can add information about case, product and any other information from customer, but after save transaction I cannot edit it in Interaction tab. Any ideas?

regards

EP

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Why a warning appearance when submit a quote?

May 3, 2016, 11:15 pm
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Hi all,

 

      In C4C 1605 version , when i submit a  quote , then a  warning appear 'E-mail address is invalid: Not listed in allowed email domain.' Check it ,the customer e-mail is ok . Why ?

Eric_17.PNG

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Mass Maintenance C4C

May 3, 2016, 1:14 am
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HI all,


I have had a question around how many objects (ownership, leads and opportunities) can you load at a time via the mass maintenance function in C4C?


Unfortunately I have not been able to find a number for this. Please let me know if you know what this could be.


Thanks,

Anouska


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ID mapping of many ERP Sales Org to 1 C4C

May 3, 2016, 9:17 pm
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Has anyone tried to do ID mapping of multiple ERP Sales Orgs to 1 C4C Sales Org.

 

So it would be something like this:

 

ERP Sales Org           C4C Sales Org
---------------------          -----------------------

1921, 1922, 1925 =    ORG1USA

1924, 1926           =    ORG2EUROPE

 

The ID mapping feature seems to accept only 1 to 1 translation.

 

Like to hear how some of you solve this N:1  Sales Org ID mapping...

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Extension Fields (KUT&SDK)

May 4, 2016, 7:54 pm
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Dear all,

 

I use KUT and SDK together to do development.

I add two fields on Account through KUT. But when I enhance screen through SDK, I can not see these two fields.

And I can not find it when I wirte ABSL.

Seems a simple question, but I didn't find any material about it.

Does anyone know something about it?

 

Thanks & Regards!

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Displaying data mashup on Screen

January 11, 2016, 3:16 am
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Hi Friends,

 

I have created a data mashup and it's working fine. Now I want to make this mashup(named Google search) visible on screen by using Personalization But I can't see that mashup in the list of Mashup and Web services.(Screenshot for reference). Plz. help me how can I make this data mashup visible?

 

 

 

 

Regards,

 

Saurabh



mashup1.PNG

    Mashup 'Google Search'

 

mashup2.PNG

 

   Mashup not visible in mashup and web services

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Sales Order Replication between CRM On Premise and C4C

May 4, 2016, 10:42 am
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Hi Folks,

 

We are looking to replicate sales orders between CRM On Premise and C4C.

 

Is this possible with current release, We don't see any iflow for this replication.

 

Kindly confirm. Thanks.

 

Regards,

Keynes Austin

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Replicating Customer Master Data from Hybris Commerce to C4C

April 11, 2016, 8:17 pm
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Hi,

 

Need some help.

 

Can anyone please share the steps for replicating customer master data from Hybris Commerce to C4C.

 

Regards,

Subhasish

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Email Routing

May 4, 2016, 7:23 am
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I have configured inbound email routing and configured email as cod.b2c.srpopt2@my3xxx.mail.crm.ondemand.com and the mail server is bouncing. The bouncer email response as below The email address that you entered couldn't be found. Check the address and try resending the message. If the problem continues, please contact your helpdesk. Any Help?

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Report - Activity Analysis - full text of Notes is not displayed

July 24, 2015, 2:20 am
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We are in the midst of implementing C4C. The users want to view Activities with Notes. We configured a report using the All Activities data source. However, when there is a lot of text in the Notes, the full text is not displayed. We downloaded both the report and data source in CSV format, and the full text is still not displayed. Any suggestions? Thank you.

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