Hi,
We have implemented and configured C4C with ECC via HCI. Presently, we are in stage, where we are planning to roll out to Production system where 1500+ users will access C4C system. There are around 8-9 interfaces, in which 2 of them requires real time data from backend ECC system(it performs synchronous calls). The inbound connectivity to ECC system is via webdispatcher, but SSL termination will happened at backend system(ECC).
Before roll out to Production users, we want to measure the overall response for round trips, especially for the synchronous calls and identify the peak times between systems.
So I want to know whether any tools are available or not to measure the response time between below systems
User browser->C4C->HCI->Internet->Webdispatcher->ECC->HCI->C4C->User browser
More importantly, need to understand if there is any network latency, for example between HCI->Internet or Internet->Webdispatcher, whether there are any tools available to measure the response times? Also for WD and ECC system.
Finally, are there any SAP recommendations for changing any memory and ICM parameters to maintain the load and traffic in ECC and WD systems from 1500 users?