Hi,
To configure the Phone communication in C4S I installed the SAP Cloud for Customer CTI Client Adapter on my computer and opened the "live activity" side pane in my C4C solution.
If I simulate an inbound call to C4C, CTI adapter says "OK", but nothing happens and call doesn't reach into C4C, live activity.
I did everything mentioned on the SCN blog already, but it still doesn't work.
http://scn.sap.com/docs/DOC-61429
http://scn.sap.com/docs/DOC-62135
Does anybody know how I need to solve this problem?
Thank you!