Individual customer as contact to an account
Hi experts. Do you know how can i set an individual customer as a contact to a corp customer? I need to do that for the next scenario: Sales representative of healthy cares go ahead and search for...
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Incomming communication - CTI configuration
Hi, To configure the Phone communication in C4S I installed the SAP Cloud for Customer CTI Client Adapter on my computer and opened the "live activity" side pane in my C4C solution. If I simulate an...
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Output Settings - Sales Quote
Hello together, I have a question about the sales quotes. I want to edit the output settings from sales quotes. I know, where I can edit this for each business document. But I want edit the general...
View ArticleExtensions on CTI Integration for Outbound Calls
Hello,for a Cloud for Customer implementation for both Sales and Service, we need to enable the Integration with the CTI environment in Outbound. For this purpose, we checked and shared with our Client...
View ArticleHow to implement a Customer specific solution for Cloud for Customer – Sample...
After the recent upgrade of theSAP Best-Practices for SAP Cloud for Customer integration package, the How-to guides with sample code, for implementing a customer specific solution for C4C have been...
View ArticleExample code: Configuration of a customer specific C4C solution using the...
The attached file contains the example code for the configuration of a customer specific SAP Cloud for Customer solution using the SAP Cloud Application Studio, as it is described in the corresponding...
View ArticleCreate an account from Outlook
Hi experts. Do you know if there´s a way to create an account from an email from Outlook instead a contact? Hope for you to helpe. Regards
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Sales Quote e-mail sender address determination
Hello The sales unit address in the sales quote email that is sent to the customer is wrong. The employee is assigned to Sales Unit 0100 Virginia. The sales quote is assigned to Sales Unit 0100...
View ArticlePrice List Management C4C
Hi all, We are planning to manage price lists in C4C and then send them to ECC, with the Quote. However I am trying to find out in which Data Source we manage price lists in C4C. This is a business...
View ArticleAccess to C4C for a developer
Dear SAP experts, I'm a developer and I have few ideas to implement in C4C.But I can't get access to it.I need a development environment to start developing some things. Creating HTML mashups for...
View ArticleHow do you add a customer satisfaction survey to an email template used for a...
How do you add a link to a customer satisfaction survey to an HTML email used in a workflow rule? I have searched the documentation. Under E-mail Templates in the Administrative guide it states, "for...
View ArticleCloud for Service Training/Course
Hi! Can I find out whether there is any SAP course (e-learning specifically) for Cloud for Service? I don't seem to be able to find any courses in this area. Would it be covered in the C4C course...
View ArticleConversion of Milliseconds in to DateFormat(MM/DD/YY) in SAP C4C (ABSL coding)
Hi All,I am trying to convert milliseconds(1442918257658) into date format(Tue Sep 22 2015 10:37:37) in SAP C4C - ABSL code. I am using milliseconds data from JSON.Anyone have pointers much...
View ArticleCategories on activity type email?
Hello In my current cloud for Sales project we have a requirement around different business roles being able to assign different activity categories when creating and maintaining the activity types...
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(Cloud Applications Studio) How to get information about parent/main ticket...
I would like to enhance the service ticket in C4C with an own view.In this custom view I would like to show the related tickets of a service ticket. Currently it is only possible to see the...
View ArticleActivity Plan As Mandatory in C4C
Dear All, I need to have more details about the flag "mandatory" for activity plan in C4C.I already know that in the routing rules it' s possible to set tasks and surveys as assigned automaticaly...
View ArticleYou are not authorized to access solution profile
Hi Experts, Can anyone help me understand about below issue. I had logged into C4C and navigated into business configuration and selected open activity list. System displays below message,"You are not...
View ArticleMaterial integration - "Material ID not valid; it does not fall within the...
Hello there! I'm getting the error "Material ID 3842401 not valid; it does not fall within the allowed range" in some material replications. 1) The material number range for external is configured to...
View ArticleERP Cockpit in Cloud for Customer
Hello guru's, We have activated the ERP Cockpit as described in the documentation:***From the details of the account on the Sales Data tab you can also launch the ERP Cockpit with Actions ERP...
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How to find info in Community using Search box
Hi Since SAP switched to this new Search Powered by HANA functionality I have a difficult to no success rate when searching the Communities. Maybe I am not typing in the parameters correctly? Can you...
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