Hi All,
I can't find where or how long it takes the C4C Outlook add-in to sync back to C4C or vice-versa?
Is this a configurable value?
Also, can I force the sync between the two somehow?
Thanks in advance.
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Outlook add-in synchronization frequency?
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Can Cloud for Customer accept decimals?
Prior to the Cloud. We used SAP for quoting, ordering and invoicing. For training and services orders we were able to use 1/2 day and entered .5 in the quantity.
We can not use a decimal in the Cloud. As a work around we have to enter a discount line.
Is it possible for Cloud for Customer to accept decimals in the quantity fields on leads, opportunity and quotes?
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Service Request migration template
Hello,
I can't find the necessary field in the migration template of Service requests.
I try to find the field - "Assigned To"
But in the migration template there is no this field (file is attached)
When I migrate list of Requests, my name (as uploader) automatically inserts in this field which is not correct, because here must be the name of Responsible person...
Any comments dear C4C Wizards? =)
Thank you so much in advance!
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How to unlock hundreds of Business Users
Hi All,
We have thousands of business users in C4C that are Locked at the moment. We now want to enable about 7-800 of them.
Is there a way to do this in bulk rather than going to each business user in Silverlight and clicking Unlock 7-800x ?
Thanks in advance
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C4C Integration with Microsoft Outlook - Overview and Steps
Hybris Customer for Cloud has out of box integration with Microsoft outlook application. This integration will help business users to manage contacts, Email activities to synchronize from Microsoft outlook client application.
Note: This add -on available for Outlook client application only
In order to integrate with Cloud for Customer with Microsoft outlook user required to perform below steps.
- Login into C4C application and Navigate to download section
- System opens Downloads and section and provides add for Microsoft Outlook
- User can click on add-on download. Downloaded .exe file can run in system to install add-on
Note: During installation of .exe file users need to make sure that Outlook application is closed
All above steps can be avoided with the help of IT desk where this add-on can be packaged and can be pushed to all users as software update. IT desk need to ensure that this file is whitelisted in the policy so that it can install with out any problems.
Below is the screenshot of C4C download section from where users can download Microsoft outlook add-on.
After installing add-on, user outlook enabled with new C4C folder in outlook application.If required user can rename this folder.
This add-on will also enable few new buttons on Outlook header as shown in the below screen shot.
Log-on button will allow users to login into SAP hybris C4C application by providing application link and user credentials.
After clicking on Log-on button,system will provide pop-up and where users required to provide URL and user-ID details. In case of SSO link IT support team should be able to push these changes to user mechanics.
In the following screen, user should provide C4C link and user ID details to enable login into Hybris cloud for customer system.
Setting button on top of Microsoft outlook will allow users to personalize what data to be synchronized with Cloud and Microsoft outlook.
Download contacts will enable the users to download the contacts associated with them.
Users will have the option to synchronize leads, Opportunities based on status.
Add-on also enable the button Add E-mail. This button will allow users to synchronize inbound emails to C4C system as business activity. This function will help business users to track email as Business activities, reporting and potential business out of it.
By Clicking Add Email button email will be synchronized to C4C application as Business email activity. System will provide notification after data synchronization with C4C application.
Add-on also provides Save and Send email to Hybris C4C button on outlook for sending email and also for creating new contacts. User are provided with option to choose account associated with Email/Contact while synchronizing the data with C4C.
Below is the screen shot where sent emails button enable to send email to contact as well as to C4C application. Single click will help user to send email as well as creation of activity in C4C.
Below is the screen shot for contact creation from Outlook application where add Contact will synchronize contact with C4C.
Before submitting contact/ Email user provided option to choose account below is the screen shot for that. User can select the account from C4C and add it.
Below is the screen shot where activity synchronized with C4C application.
Next document I will continue to publish on social media integration with C4C application.
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C4C response of the ContactQueryIn web service does not contain the whole note history
Hi all,
we use the ContactQueryIn web Service to get all necessary informantion about a contact from C4C, but this web Service Returns only the last modified note. We expect that the whole history with Dates is returned. Is there any posibility - other web Service - to get the whole note history of a contact?
Thanks for your support
Lara
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Applying restriction on service agents for tickets according to their team
Hi Experts,
We have been trying to put restriction on tickets so that service agents can only see the tickets from their designated teams. For e.g. if an agent is a part of distribution team then he should see only tickets from Facebook channel not from any other channels. I am not able to do this.
How should we do this? Plz. help.
Best Regards,
Pragati
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Retrieving Custom IDOC structure from CRM for custom integration
Hello Experts,
SAP has provided the standard packages for integrating CRM using HCI. Using this we can integrate CRM standard IDOCs with Cloud for Customer's standard Web Services.
I've successfully worked on the custom integration scenario where value from standard field on CRM was to be mapped to custom Extension fields on C4C. But now I want to integrate the CUSTOM fields which are created on CRM using AET.
So for that I will have to now use the modified WSDLs from CRM that includes this CUSTOM fields in them.
I want to know how can I get this modified WSDL from CRM which will include the custom field added into it. Can you please help me know how I can maybe download this modified WSDL from CRM.
Thanks,
Chandan
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Ticket routing rules- ticket getting routed to wrong team
Hi Experts,
I'm trying to make ticket routing rules but none of it working for my scenario.
What I'm trying to do is suppose a ticket subject contains keyword "Quitting" and "pradyuman" then they should route to their respected team(Police Department Team).
And if they are normal tickets without these keywords then they should be routed to some another respected teams.
Screenshot attached for this scenario like how I made a routing rules table.
When ticket comes all the time every ticket is assigned to team "Police department". What should I do for this scenario to work properly.? Is there any way so that we can maintain nested decision table to make this work?
P.S. I haven't maintained any workflow rules or org. distribution rules to route the ticket.
Many Regards,
Pragati
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Opportunity change history in reports
Hello,
I have a query related to reports in C4C.
My requirement is that we need to have a report which contains/inform the users about the changes done in the opportunities. I am aware that in standard we have Changed on and Changed by in the data source but I do not see the exact change/attribute changed by the users in the opportunity in the report.
Is it possible to add the attribute which is being changed or changed by the user in the data source and same can be added in the report to see the output.?
Thanks in Advance.
VK
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Error during re-defining Organization Structure
Hi Experts,
I am facing with the below issue while trying to create Organization Structure:
It states that modifying assignment for employee is not possible; they are locked by user.
Please suggest how can I solve this issues. I will be really grateful if someone can help me out on this.
Regards,
Kim
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ABSL: collectionof String?
For some data wrangling I'd like to create simple table/list/array of strings.
What i'd like to do is the following:
import ABSL;
var myList : collectionof String;
myList.Add("Some String");
However, this snippet gives an error that the String datatype is unknown (even though it's listed in the Repository Explorer > Data types)
I have tried using a String derived data type such as ABSL:Name, but then I get an error that I can't add a string to a collection of Names...:
import ABSL;
var myList : collectionof Name;
myList.Add("Some String");
I can appreciate both statements, however, I still like to be able to build a simple list of string. Any help?
regards,
Wilco
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Get created Service Request Ticket ID in ABSL
Hello,
I'm creating a Service Request Ticket from custom BO in ABSL. I'm filling all the details in a structure which is elementsof ServiceRequest.
I've used below code for creation.
ServiceRequest.Create(serReq); " where serReq has all information.
Can anyone let me know how can I retrieve the ticket id? I want to update the Party node. When I use elementsof ServiceRequest, I do not get Party node in the structure.
When I use as declared below, I get the party node but I'm not able to use this structure in Create function.
var serReq: ServiceRequest;
Regards,
MB
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Replicating Product Categories Hierarchy from SAP ERP to SAP C4C
Hi all!
I need to replicate product categories hierarchy from SAP ERP to SAP C4C. We have PI as middellware, I´ve replicated customers and done.
But I don´t know what must to do in ECC to replicate the products categories herarchy to create the IDOC about this.
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C4C Cloud Application Studio - BCO List link to another List
Hello,
I need to create a list of values into C4C Cloud Application Studio which will depend to the value selected previously into another list.
Examples :
List 1 : value "1" selected
List 2 : values "A" and "B" are available
or
List 1 : value "2" selected
List 2 : values "C" and "D" are available
I have already created the List 1 (Business Configuration Object, then Business Configuration Set) and now I'm looking for the way to create the List 2 which will be link as child with the List 1.
If someone know how to do it, it will be a great help for me !
Thank you !
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{"errorCode":"ARTIFACT_READ_FAILED","errorMessage":"Error occured while reading artifact"}
Dear HCI Community,
When I try to download the artifacts from HCI, we get the following error.
{"errorCode":"ARTIFACT_READ_FAILED","errorMessage":"Error occured while reading artifact"}
I have tried all the browser's, cleared history and cache. Tried with different users from different networks and still getting same error.
We were able to download the same earlier but not now since yesterday. No Users/authorizations were changed.
Raised ticket with SAP and waiting. Meanwhile, trying to find if anyone has experienced the same?
Thanks for checking this out
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CRM - C4C integration - Edit business logic of a C4C service consumer
Hi,
I wish to edit the logic of the C4C standard consumer associated with
CA: Opportunity Replication from SAP Business Suite
Outbound Communication: Confirm Opportunity Replication to SAP Business System
I don't need to extend data type of the WebService because I already see in the data structure the field where I will put the new data that I will extract after I will edit the consumer.
So, I only need to modify business logic of the consumer.
Is this possible ? Where I find the entry point to insert my code ?
In SDK I see only inbound services.
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Language adaptation of notifications
Hi pros,
There are standard system notifications if the new Lead is appointed to me. Our customer wants to rename Lead to XXX. How can I change the text of standard notifications? Language adaptation through Administrator work center does not change notification text.
Maybe I can switch off the standard notifications somewhere and set up my own through workflow?
Best regards,
Nadezhda Rukavishnikova
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Migrate from SAP Hybris Cloud for Customer, Edge ed to Enterprise
Hi all,
How can we migrate from SAP Hybris Cloud for Customer Edge edition to Enterprise edition?
Is there any guide with the steps required?
Best regards,
César
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How to unlock hundreds of Business Users
Hi All,
We have thousands of business users in C4C that are Locked at the moment. We now want to enable about 7-800 of them.
Is there a way to do this in bulk rather than going to each business user in Silverlight and clicking Unlock 7-800x ?
Thanks in advance
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