Dear all,
I am experiencing a strange behaviour (in my opinion) in SAP C4C.
When creating a new lead, the owner (owner 1; Marketing unit A: Sales unit A) is defaulted to the user who is creating the lead and the sales & marketing units are determined from this user.
However, when i manually change the owner (owner 2; Marketing unit B; Sales unit B), following behaviours occur:
- The new owner is from another sales & marketing unit, but only the marketing unit gets updated. The sales unit remains the old one (Marketing Unit B; Sales unit A)
- When i convert this lead to an opportunity, the owner is changed back to the user who created the lead (owner 1)
I logged a ticket to SAP and they reply that it works as designed.
Did some of you experience the same and can explain the logic behind it?
Regards,