C4C lead owner and sales/marketing unit
Dear all, I am experiencing a strange behaviour (in my opinion) in SAP C4C. When creating a new lead, the owner (owner 1; Marketing unit A: Sales unit A) is defaulted to the user who is creating the...
View ArticleUpload Contact from outlook/LinkedIn error - Business partner category not...
Hi I got a fresh instance of SAP Digital for Customer Engagement (C4C basic). I want to create contacts in C4C by exporting contacts from LinkedIn and Outlook. When I follow the instructions in SAP...
View ArticleSearch in Account View on Postal Code
All, When i want to search for certain accounts i can enter one search criteria in the general search field righ in the screen. Values like a country, city, part of the customer name even extension...
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Default Date Format for Business Users
Hello Community,is known and clear to any of our Partner's Business Users that, in order to display the dates in the European format (DD.MM.YYYY), they need to change their own settings in the...
View ArticleC4C Integration with Great Plains and Office 365
Hi Community, I have a customer who currently has an Office 365 and MSFT Great Plains environment. They are looking to integrate a solution like C4C. I read that is has open APIS to SOAP and OData web...
View ArticleTicket Hierarchy
Hi C4C Community, I'm curious if anyone is using the Ticket Hierarchy view in their solution - so using sub-tickets to link issues vs. related items & follow-up.Also more specifically, it seems...
View ArticleERP Cockpit in Cloud for Customer
Hello guru's, We have activated the ERP Cockpit as described in the documentation:***From the details of the account on the Sales Data tab you can also launch the ERP Cockpit with Actions ERP...
View ArticleSales unit determination
Dear experts, I need to know how the determination rule Organizational Unit from Org Model if only One Suitable Functional Unit Exits for Sales Unit in Sales documents like Leads or Opportunities...
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Opportunity report shows 2 records for each opportunity
Hi all, When I open the opportunity report I always notice for one opportunity 2 records: One opportunity which includes the product and the same opporuntity which includes the exptected value. Is it...
View ArticleERP options missing in Opportunity Custom Status
Hello Everyone, In the BC Activity Custom Status, the options 'Create ERP Sales Quote' and 'Create ERP Sales Order' are missing though I have ERP Integrated. Kindly suggest what I need to configure to...
View Articlesales target planning ,sales forecast and sales planning in C4C
Hi Friends, I'm very new to C4C and as we know help center is not working due to update in the system. I want to understand the concepts of sales target planning, forecast and sales planning and how...
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Approval Process - E-Mail notification
Hello experts, in C4C it is possible to create e-mail notifications so that a approver gets an e-mail when there is a sales quote to approve - see picture below. Now we have the customer requirments...
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External Reference and Note in SAP C4C
Hey people , I'm new in C4C and I need your help to change a Formquote in Form Template. I modify my form and add two fields in LiveCycle Designer but I can't find the data binding it's corresponding...
View ArticleWeather web service for weather forecast
Hi All, Has anybody tried to use weather web service for weather forecast/details in the system? Is it possible to do that?
View ArticleCustomer Portal/Customer Self Service Portal
Hi i am looking for some documentation around Customer portals/self service order management tools in SAP. what are the best practices around developing a customer portal. is it possible to...
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My Upcoming Activities
Hey community, I see some videos about the upcoming activities and I like to know how I add photos of the client to the appointments. How this works?Best regards,Bruno Tiago
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Creation of workflow rule for Quote does not have Document type field available!
Hi experts. I'm working with a workflow rule for sales quotation. The business scenario is too easy! I need to initialize some fields when the sales quote is created. I have two different document...
View ArticleLong text fields in reports
Dear, We have 3 types of long text fields in our C4C tenant: Notes = standard SAP fields present on activities, leads, ... Multiple lines of text can be typed here.Custom text fields = custom fields...
View ArticleApproval Process supported for iPad SAP Cloud for Customer app?
Hello, Does anyone experienced problems with Approval Processes while using SAP C4C for iPad (native UI not the Extended app)? Approval Processes (lets say for opportunities) are working while using...
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Data Mashup : Received HTTP status '500'
Dears,We need to activate a data mashup with external software in order to retrive some data.We are testing some free External web service e.g. GlobalWeatherSoap (...
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