Multiple Ship-to parties in sales documents
Hello people, in our C4C implementation I´m not seeing in sales documents an option available in ECC: partner determination by line item. When I insert a second ship-to in "involved parties" an error...
View ArticlePAYMENT TERMS CONFIGURATION VIS-AVIS SAP ECC PAYMENT TERMS
Hi expert team,In few months our company is connecting C4C to ECC directly. I have following questions on payment terms configuration and code list mapping. 1) On analysis for payment terms codes in...
View ArticleReplicate sales order from ecc to c4c
Hi experts, I have a problem in next scenario.I have a sales quote created in C4C, and it is replicated to ECC as sales quote too, then from this sales quote a Sales Order is created directly in ECC...
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Lead workflow rule
Hi, We wanted configure a scenario where during the lead creation, email will be sent out to the lead (individual or contact) automatically. The email may contains the survey.However, during the...
View ArticleLeads only with existing clients by default
Hi pros, Where can I enable leads creation with existing account by default? or block creation of leads without a connection to an existing account? When you create a Lead you have an option to use an...
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Sales target planning report error
Hi, I'm trying to create a sales target planning for all the employees under the same sales unit. I cant seem to show the Sales Target Vs Forecast by employee. Similar problem here -...
View ArticleLead allocation
Hi, There is a requirement wherein leads need to be assigned on round robin rule. Business case:there are agents to whom the leads have to be assigned on basis of account city.But in case there are...
View ArticleCloud for Service Training/Course
Hi! Can I find out whether there is any SAP course (e-learning specifically) for Cloud for Service? I don't seem to be able to find any courses in this area. Would it be covered in the C4C course...
View ArticleMass change Account status
Hi everyone, We replicated our accounts from CRM to C4C, but unfortunately, they all got created with the status In Preparation (lesson learned). We now want to change them all to Active, but the mass...
View ArticleAdding standard fields on Business Object to the Work Center View
In the Sales Order Business Object, there are standard "Credit Status" and "Doc Type" fields. I would like to display these fields in the Sales Order work center view. However, these fields are not...
View ArticleWorkflow to send email based on person who initiated action
Hi All, We are trying to create a workflow that when a lead's status is changed to say 'Qualified', a workflow kicks in and sends an email to the person who changed the lead status, with a link to the...
View ArticleRelated Item facet in the ticket
Hi, I have a requirement in which the existing leads/sales quote needs to be added as a reference in the ticket.In the related item, there is only option to create new leads/sales quote but not adding...
View ArticleAccess to documents on SAP Jam
Hi, could you please grant access to SAP Jam for webmaster@sportforen.de ?http://scn.sap.com/docs/DOC-64095 (Cloud for Service)http://scn.sap.com/docs/DOC-65250 (Cloud for Sales)Thanks!!
View ArticleSAP C4C Individual Customer
Hello everyone, Could you help me solve a customizing problem? I want to hide a tab (restriction access) that I created in the tab Individual Customer. I found out how to hide a tab (Account, Contact,...
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Data Workbench
Hi As mentioned in the below thread Data Workbench should be available as of 1511. http://scn.sap.com/thread/3798031 And I have also found a document on service marketplace describing how to use it...
View ArticleS/4HANA on-premise integration with C4C - SAP Digital for Customer Engagement
Greetings,We started a new implementation S/4 HANA on-premise. This new system needs to connect to C4C - SAP Digital for Customer Engagement. Where can I find the integrations guides? Regards,Andres S.
View ArticleC4C - Find Relationships created for Invidiual Account/Account using C4C web...
Hi All, I'm trying to find a solution for detecting Relationships created between Account and Individual account for an external application. Is there a way for me to periodically call a C4C web...
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Using SAP JAM as Knowlage base in C4C Service Ticket Solution Finder
Hiafter we successfully finished the Integration part for feeds and groups between C4C and SAP JAM. it has been mentioned in many places that the SAP JAM tool can be used as KNOWLEDGE BASE for the...
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Output Settings - Sales Quote
Hello together, I have a question about the sales quotes. I want to edit the output settings from sales quotes. I know, where I can edit this for each business document. But I want edit the general...
View ArticleC4C ECC Search
Hi, we have C4C with ERP Integration, since 1508 new functionality ECC-Search is available. Unfortunaely it doesn't show anything from ECC, (but is checking keys correctly). Neither in Docu nor in...
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