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Version controlling of solution in SAP Hybris C4C
The purpose of this document to explain the following Aspects of version controlling while creating/deploying a solution.Various scenarios related to the version controlling.Enable/Disable solution for...
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How to activate the Resource Scheduler - Prerequisites
This document is intended to update and add additional information to the already existing blog http://scn.sap.com/docs/DOC-65856. To activate and use the Resource Scheduler in field service scenarios...
View ArticleInformation / documentation regarding hotfixes
Hello, can anybody tell me if there is any Information regarding Hotfixes? Is there some documentation?Is there a schedule / timeline?Are those Hotfixes only applied to test tenants or also to...
View ArticleHow can we display product pictures in order entry
Our customer sales reps sell designer watches directly at the customer site. For an efficient sales process the customer does not want to select the watches that he wants to buy by product number, but...
View ArticleIrrelevant Ticket Indicator ?
Hello All, Does anyone knows which indicator or some status code is set when the Ticket is marked as Irrelevant. After marking the ticket as Irrelevant, it does not show up in All Tickets Query. There...
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Schedule a Notification
Hi All, I am trying to schedule a notification, Lets say I got a Service ticket created today and SLA to resolve is 2 days and 2 hours before SLA breach I need to send a notification, So I am looking...
View ArticleReading attachment data
Hi I have a requirement where I need to read pdf attachment created in my custom BO and I need to read that attachment in my Service Ticket Extension object. From Service ticket extension object I need...
View ArticleRead-only Business Role
Hi All, Is there a way to create a read-only business role 'easily' so that I can give access to non-sales people to my C4C? I would like to be able to create a role or something where employees I...
View ArticleProblems to create a Quote fronm an opportunity,
Dear C4C Experts, We are unable to associate a quote to an opportunity because in the opportunity document te tab "Sales Document" does nor appear. Please indicate how we should do to display this tab...
View ArticleRead Attachment data in "before-save" Action
Hi, I am trying to read attachment contents in Before-save action of Sales Quote. PDF file is attached in Sales Quotation and need to read content of it before save action in C4C. How to read...
View ArticleForm Template in Easy Template editor
Hello, we're trying to add extension fields to the opportunity summary report with the Easy Form Editor. However when putting a field on 'always show' or 'show if exists', the PDF gets corrupted...
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Party field empty, no ID mapping for integration
Hello experts, I have encountered a problem while integrating ECC with C4C using PI. The Sales Orders are arriving into C4C via PI but since the Party field lacks value - I believe that no ID Mapping...
View ArticleAbout Configuring Ticket Routing Rules
Hi all, I have configuring ticket routing rules in C4C, and activated it. The rule means " when create a new ticket, the value of ticket type is xx, then routing to xx org. team." But when i create a...
View ArticleDocument based Email Templates
Hello Everyone, I have created few document based email templates in the C4C system.I want to use them when i am responding to ticket via email.I also checked on the help document and it is mentioned...
View ArticleCurrent date and Time in Key Figure
Hello All, I am trying to create a custom analytical report in SAP C4C which provides me the list of tickets which missed their Initial Review within "Initial Review Due Date Time".So I am creating a...
View ArticleAPI Keys
Hello, we are just setting up our C4C System and I have some Problems with the API Keys (i.e. Bing Maps) - It's no problem to get a Key - but if I use it for, let's say a 150 User System, doesn't I...
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C4C - Hide "Help Center"- Pane
Hello community, are there options to hide the pane "HELP CENTER" (see Screenshot). Regards,Michael
View ArticleSAP Hybris Knowledge Central by Mindtouch
Hi Does someone know the difference in scope between these two products: "SAP Knowledge Central by Mindtouch-Ext Srv" and "SAP Knowledge Central by Mindtouch-User".. one should we recommend one, the...
View ArticleDaily Digest - Change template and activate for all users?
Dear C4C-Gurus, is there a way to activate the "Daily Digest" for all Users? And is there a way to adjust the template, or at least add some Translation? Regards,Nils
View ArticleC4C Offline Usage Statistics
Hello Experts, I wanted to have a look at the usage statistics of one of our tenants and wondered if it is possible to see statistics about the offline usage of the system. Since there are statistics...
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