C4C - How to get started ? (from SAP CRM Consultant's perspective)
Hello All, My name is Ravi and I have about 4 years of experience as SAP CRM ABAP Developer. Now, I want to get started in SAP Cloud for Customer Development. Although I did find a lot of resources...
View ArticleWorkflow scheduled jobs
Hello C4C friends! I was wondering how to manage the scheduled job(s) for workflow events? I can see that my specific workflow rule has been activated; it also had been executed in the past.. but it...
View ArticleIs HCP required to establish connection between C4C and R/3 using PI/PO
Hello Team, We are trying to connect the C4C and R/3 using PI/PO. Is it necessary to use SAP HANA Cloud Connector and SAP HANA Cloud Platform to establish this integration? Thank you in advance.Binno...
View ArticleSAP C4C integration to SAP Contact Center
Hello Colleagues, I need help for figuring out how to integrate SAP Cloud for Service and Social Engagement and SAP Contact Center in a specific scenario: The intended scope includes managing Tickets...
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Activity Lists Feature in the SAP Cloud for Customer
An Activity list is a group of activities. Once this is activated this schedules tasks to be performed by the owner. You can define this for any number of customers. How to add Activity List Feature:Go...
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Creating child Opportunity with SDK
Hello, for a customer we want to create an additional Opportunity related to the actual being saved one with SDK. I found the method CreateChildOpportunity but didn't know which parameter is necessary...
View ArticleOrganization node not available when configuring rules
Hi all, I have defined the organization chart in the system.But when I try to configure service ticket rules under Organizational Work Distribution Rules, the service org nodes are not available....
View ArticleTicket form templete -> unable to find
Hi, In service-> tickets work centre we are able to view the print form(i.e. Summary). I want to edit the descrption of the same.in Application and user management-> Form template maintance->...
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IMPORTANT: Planned changes to SAP Cloud for Customer - Organization...
This note from SAP SE is regarding the planned SAP Cloud for Customer – February 2016 Release and describes planned changes to the way organizational structures are managed in SAP Cloud for Customer....
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Email auto acknowledgement on ticket creation
Hi Expert, We have B2C support service set up, in which ticket will be created for incoming email. For each new ticket created, email should be sent to the agent responsible for the ticket and customer...
View ArticleWhat is End Employee Assignment in C4C Org structure?
Hi All, In Org units' Employee tab, there is a button with "End Employee Assignment", it states that it will end the employee assignment one day before the effective from date. I regret to say that I...
View ArticleSocial Profile for contact person
Hi Expert, I couldn't find any social profile (Twitter or FB) for the contact person. I'm looking to link the Social profile created for Twitter in B2B service ticket scenario. p/s: Individual account...
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Manage involved parties in registered products Migration file
Hi, Is there a possibility to manage for example competitors in registered products in migration files? Working in HTML5/Silverlight we can add involved parties for a registered product:But I don't see...
View ArticleCreate sales quote from opportunity in C4C
Hi Can we create a sales quote in C4C from an opportunity? Or even a sales order? We would like to see this as follow-up item and only integrate the sales quote/order to the ERP. Kind Regards Jimmy
View ArticleWorkflow scheduled jobs
Hello C4C friends! I was wondering how to manage the scheduled job(s) for workflow events? I can see that my specific workflow rule has been activated; it also had been executed in the past.. but it...
View ArticleAdd emails to leads without full account records
When adding emails to C4C via the Outlook add-in, the lead and opportunity “Add Reference” options are disabled unless an account is created. Many of our users want to attach email data to leads prior...
View ArticleSales quote won-Opportunity won
Hello community, It is possible, after won a sales quote, the oportunity related also become won automatically? Best regards,Bruno Tiago
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Contacts Telephonenumber Countrycode multiple times
Dear All, I am facing a strange problem: The country codes for telephone numbers is too many times there - I don't know where it is coming from. We are using the Outlook Add-In - but we have disabled...
View ArticleText Analysis- sentiments not working for Facebook posts or Tweets from customer
HI All ,Need advise on how this Text analysis for sentiments work ,I am able create tickets from FB/Twitter and all configurations seems to be in line.But the sentiments are not changing at all , it...
View ArticleHow to Add custom Logo on the custom BO
Hi All, I have requirement to add custom logo on the custom Business object.can we associate a custom Logo to new developed custom business object. Can you please provide some info on the same....
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