Outlook add-in - create new Lead
Hi All, I am testing the C4C Outlook add-in but am having trouble creating a new Lead from an email. I can track an email to an existing email but I cannot seem to find how I can create a new Lead, can...
View ArticleExchange rates
Hi pros, From what kind of external systems is it possible to load exchange rates into C4C? I know it is possible to use exchange rates from ERP. But is it possible to use Exchange rates from online...
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Increasing performance of high-volume data loads via the Migration Workbench
Motivation When uploading a high volume of data into C4C via the Migration Workbench (MWB) performance is always an important aspect. The MWB supports various ways to support high-volume data loads,...
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Linkedin & G+ Individual customer social info
Dear experts, i have just noticed that, inside the individual customer profile, under social information section, there are 2 more social id fields: linkedin and google+ as shown in picture below How...
View ArticleProduct Roadmap and strategic selling
Hello everyone, I would like to ask you what is SAP Cloud for Customer product roadmap?What are the customers business indicators that will benefit with SAP C4C?What is the real impact on ROI? How does...
View ArticleAppointment versus Visit
Hi there, What is the difference between and Appointment and a Visit in C4C? Why do both exist? Rob.
View ArticleItem Category Group in C4C
Hello Experts, Kindly let me know where to define item category group (NORM) in C4C.I am replicating products from CRM to C4C. In the business communication monitoring I am getting the below content...
View ArticleSingle Sign-On
Single Sign-On is now working for the iPhone. Just downloaded the app. It is a step in the right direction. There is a issue that I think needs to be looked at. Perhaps there is a configuration that...
View ArticleReports available off-line por C4C mobile Ext. Edition
Hello Colleagues, I have a requirement to be able to view reports created in C4C in off-line mode from
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Delete active content
Hey community, It is possible to delete content that is activated? After I try to delete one error occurred: Deletion of node FORM_CONTENT not possible due to dynamic properties. This is a problem of...
View ArticleHow to Quick Create Email In SAP C4C
Hello Guru, How to configure Email in SAP C4C and How to quick create email in one page Kindly Reply Soon Regards, Tasnim
View ArticlePrevent ticket automatically being reassigned to the interacting persons org...
We are trying to implement an approach to confidential ticket management. So far we have set up roles and a new org unit along with Data Access Restrictions (by Org unit).The problem is that when we...
View ArticleSetting up Resellers and Wholesalers and Linking them
What is the best way to set-up C4C to track relationships between my own distribution company (i.e. the end-users of C4C), reseller of our products and wholesalers distributors of our products. I can...
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Sales Quote status and Approval
Hi pros, I can't neither send a Sales Quote for Approval nor change its status. All status chane actions are disabled and there is no option for Approval at all: How can I fix this? I checked Sales...
View ArticleExpose employee data to extension field
Hi All, In C4C, we have created an extension field that is going to be used to display a list of employees in the system. The intent is to create a relationship at the contact level to a person from...
View ArticleHow to create the email template？
When I create email template always warning: 'HTML mail in the template is not encoded in utf-8' or warning：‘Please add unsubscribe link in your email template, because for legal reasons, all from the...
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How do I link cloud datasources with external IDs to C4C accounts?
Dear community, I want to create a cloud datasource in C4C which contains ERP data.However, this data contains the customers's ERP ID only, not the C4C ID. How can I link the ERP ID to the C4C internal...
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Mashup visibility in C4C
Hi, I have created a new URL and HTML mashup for ISU Transaction in C4C. But I'm not able to make it visible. The button beside mashup is greyed out. Any help would be appreciated. Please find below...
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BP Relationships and Account Team deleted by Replication
Hi Experts,We have Customers created in ECC and replicated to C4C via HCI. Customer Partner Functions are also repliacted from ECC to C4C. What we have noticed lately that ECC replication deletes the...
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